ENVISION Mounts Terms and Conditions
Shipping
All orders shipped F.O.B. Santa Fe Springs, CA.
Shipping fees are non-refundable.
Customer is responsible for all freight charges for unaccepted or refused delivery of shipments.
Undamaged refused shipments will incur a 15% restock fee.
Damages/Claims
Damages are the responsibility of the carrier once the shipment is released from envisionmounts.com. Any damages must be reported to envisionmounts.com within seven days
from receipt of shipment. All claims must be filed by envisionmounts.com directly with the freight carrier.
To ensure damage & claim credit, all damaged product must be returned to envisionmounts.com t in the original packaging and outer shipping boxes. For assistance,
please contact Customer Service at (562) 946-1718 x 111
Return Policy
A Return Merchandise Authorization (RMA) number must be obtained from envisionmounts.com prior to the return of any merchandise. Product returned without an RMA
number will be returned to the customer at the customer's expense.
RMA numbers are valid for a period of 30 days only.
All returns must be shipped freight prepaid and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes
shipped back (i.e. 1 of 6, 2 of 6).
Returns will be credited at the price paid on invoice or current selling price, whichever is lower, less any re-stock fee.
A copy of the original envisionmounts.com packing slip must be included with all returns.
Defective returns are eligible for return only within 60 days from envisionmounts.com invoice date.
If your item suffers minor or severe damage in transit, contact customer service at the above number to have a replacement part or item sent to
you free of charge.
Products must be returned complete and with original parts and documentation along with the original manufacturer's box / packaging. Incomplete returns will
not receive a full credit.
There will be a 15% restocking fee for all non-defective returns.
Credit will be issued within 5 business days upon receipt of merchandise at envisionmounts.com.
Ship item(s) prepaid to: 9949 Tabor Place, Santa Fe Springs, CA 90670.
Disclaimers
Prices and availability subject to change without notice.
By placing an order, customer accepts all terms and policies stated herein.
Privacy Policy
Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making
informed decisions when using our site and our products and services.
What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an
individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our
responses.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making
available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you
about important changes to our Web site, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to
receive these offers by emailing us at envisionmounts.com.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you
will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request
at envisionmounts.com.
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